Verbal communication – is the process of establishment and development of contacts between living organisms, generated by the needs of joint activities involving the exchange of information, having mutual perceptions and attempts to influence each other. Verbal communication, speech – includes the importance and meaning of the words, according to Improving verbal communication (2005).
Nonverbal communication – is a kind of communication that intends the interaction between individuals without the use of words (transfer of information or influence each other through intonation, gestures, facial expressions, pantomime, the change in the staging of communication), that is without speech and language tools, presented in a direct or a symbolic form. Tool of this “communication” is the human body, having a wide range of tools and ways to transfer or exchange information, which includes all forms of expression rights. Common working title, which is used in humans – is the “body language”. Psychologists believe that a correct interpretation of nonverbal cues is essential for effective communication. To nonverbal communication relate mimicry, gesticulation, eye contact and proximity, according to Nonverbal communication (2010).
Non-verbal means of communication are needed to regulate the course of the dialogue, to create psychological contact between partners and enrich the values passed words, direct interpretation of the verbal text, and to express emotions and reflect the interpretation of the situation, according to Nonverbal communication modes (2009). There are two problems understanding nonverbal communication: firstly, in language and speech communication process of transmitting and receiving information is recognized by both parties, whereas the non-verbal performed on an unconscious or subconscious level – this introduces some complications in understanding this phenomenon and raises the question of justification for using the term “communication”. Therefore, some consider acceptable to use when it comes to nonverbal communication, and it is another concept of “verbal behavior”, understanding it as an individual’s behavior that carry certain information, regardless of whether the individual realizes it or not; second, in many studies there is a confusion in terms of “nonverbal communication”, as it is often used with the “verbal behavior” as synonyms. However, it is important to distinguish between these concepts and clarify the context. By definition, “non-verbal communication can be described as a form of communication, which is characterized by the use of nonverbal behavior and nonverbal communication as a primary means of communication, organization of interaction, forming the image and concept of the partner, the implementation of impact on other person”. Therefore, the term “nonverbal communication” is broader than the concept of “nonverbal communication”, according to Nonverbal communication (2011).
Verbal and nonverbal communication can affect communication in the following areas: Police situations (public announcement to the press), Courtroom setting (testifying), Corrections facility (employees, peers, inmates), and Juvenile facility (employees, peers, inmates).
Police situations (public announcement to the press). This is a kind of communication that can be described as a contact of masks – it is a formal communication when there is no desire to understand and take into consideration the peculiarities of the personality of the individual speaker. In this situation verbal and nonverbal communication can be both effective. The conventional masks are used (courtesy, politeness, indifference, humility, compassion, etc.) – a set of facial expressions, gestures, standard phrases to disguise the true emotions, the attitude to the interlocutor.
Courtroom setting (testifying). In this case is used a formally-role communication – it is when governed by both the content and means of communication and knowledge rather than personal knowledge of the interlocutor cost of its social role. In this kind of situation the nonverbal communication can be the key communication for the judge, as there are different gestures and manners that can help him understand whether a person is telling the truth.
Corrections facility (employees, peers, inmates). This kind of communication – is a process of interaction in communication, in which information is exchanged in order to achieve a certain result. This communication is purposeful. It appears, based on and about the particular activity. With this kind of communication personality traits, character, mood interlocutor, have to be taken into account. In this kind of situation the verbal communication can be the most effective, as talking to employees, peers or inmates and explaining them essential information can be better achieved with the help of verbal communication.
Juvenile facility (employees, peers, inmates). Spiritual interpersonal (intimate, personal) kind of communication reveals the deep structures of the individual. In this situation the verbal communication can be the most helpful and beneficial for all. Explanation, describing the facts and communicating on different topics can be helpful and can result in a positive outcome.
Sides of communication are:
Communicative. Communicative aspect of communication (or communication in the narrow sense) is the exchange of information between communicating individuals.
Interactive. Interactive party is to organize the interaction between communicating individuals (sharing activities).
Perceptive. Perceptual aspect of communication refers to the process of perception and learning from each other partners in the communication and the establishment on this basis of mutual understanding. The boundaries between these forms are conventional, and they can merge and complement each other.
In the process of communication can be distinguished the following stages:
– The need for communication (to communicate or find information, to influence the interlocutor, etc.) – it encourages people to come into contact with other people.
– Orientation in order to communicate, in a situation of communication.
– Orientation to person contact.
– Planning the content of your communication – people imagine (usually unconsciously) what to say.
– Unknowingly (sometimes knowingly) a person chooses the specific means and phrases, which he will use, and decide how to speak, how to behave.
– Making contact.
– Exchange views, ideas, facts.
– Perception and evaluation of the response buddy, monitoring the effectiveness of communication based on feedback.
– Adjustment of the direction, style and methods of communication and how they interact.
All in all, both verbal and nonverbal communication is essential and they affect the situations listed above. Communication is indispensable in all areas of human life and can not be substituted. People have to develop verbal and nonverbal communication skills in order to facilitate their lives.